Effective Date: 01-January-2024
Welcome to Radhika Cabs, a premier cab booking service operating across Gujarat. By accessing or using our website (https://www.radhikacabs.com) and services, you agree to comply with the following terms and conditions. Please read them carefully before proceeding
1. Definitions
- “Company” refers to Radhika Cabs, including its affiliates and subsidiaries.
- “User” denotes any individual or entity accessing our website or utilizing our services.
- “Driver” signifies any person providing cab services through our platform.
- “Ride” refers to a cab service booked via our platform.
2. Eligibility
- Users must be at least 18 years old to utilize our services.
- By using our platform, you confirm that all information provided is accurate and truthful.
3. Booking and Payments
- Booking Confirmation:
- Upon successful booking, a confirmation voucher will be sent to the user via email.
- Presenting this voucher is mandatory to avail of our cab services. Failure to do so may result in service denial without any refund liability.
- Payment Methods:
- Payments can be made through Cash or Bank/UPI.
- We utilize secure payment gateways to ensure the safety of your transaction details.
- Fare Inclusions:
- The final fare includes applicable taxes, tolls, parking fees, and any additional charges specified during booking.
4. Cancellation and Refunds
- User-Initiated Cancellations:
- Cancellations made up to 24 hours before the scheduled ride are free of charge.
- Cancellations made within 12 hours of the scheduled ride may incur a fee of 50%.
- Company-Initiated Cancellations:
- In the unlikely event that we cancel your booking, a full refund will be processed.
- Refund Processing:
- Refunds will be processed within 7-15 days to the original payment method.
5. User Responsibilities
- Timely Presence:
- Users are expected to be present at the designated pickup location at the scheduled time.
- Conduct During Ride:
- Users must adhere to local traffic and safety regulations.
- Any unlawful or disruptive behavior may result in termination of the ride without refund.
- Duty Slip Completion:
- Users are required to fill out the duty slip provided by the driver, noting the start and end kilometers. Failure to do so may lead to disputes that will not be entertained later.
6. Driver Conduct
- Our drivers are thoroughly verified and trained to ensure a safe journey.
- Users are expected to treat drivers with respect and courtesy.
- Any grievances regarding driver conduct can be reported to Contact Us.
7. Privacy and Data Usage
- We are committed to protecting your privacy. Personal data is collected and used in accordance with Our Privacy Policy.
- Your information will not be shared with third parties without your consent, except as required by law.
8. Prohibited Activities
Users are prohibited from
- Engaging in fraudulent bookings or misusing the platform.
- Posting defamatory, obscene, or unlawful content on our website or app.
- Attempting to harm or disrupt our services or network.
9. Limitation of Liability
- We strive to provide timely and reliable services; however, we are not liable for:
- Delays caused by unforeseen circumstances such as traffic, weather, or mechanical issues.
- Loss or damage of personal belongings during the ride.
- Our liability is limited to the extent permitted by law.
10. Dispute Resolution
- Any disputes arising from these terms shall be resolved amicably through mutual discussions.
- If unresolved, such disputes will be subject to the jurisdiction of the courts in Rajkot, Gujarat.
11. Modification of Terms
- We reserve the right to modify these terms at any time.
- Changes will be communicated via our website or through email notifications.
- Continued use of our services after such modifications constitutes acceptance of the revised terms.
12. Contact Information
For any questions or concerns, please reach out to us at:
- Email: [email protected]
- Phone: +91 7575 095 096
- Address: Shop No 8, Ramani Complex, Kothariya Ring Road, near Lijjat Papad, Rajkot, Gujarat, India
